Frequently Asked Questions
If your query isn't listed please go to our contact page.
Why do I need a National Insurance number?
This has been answered on our websites front page.
How long does it take to apply and process?
This depends on the service you're applying for and if you chose the 'Plus' option. When signing up it will state how long each service takes.
What is a National Insurance number?
A National Insurance number is a unique number for each person aged over 16 that is employed or self-employed in the United Kingdom.
How can I get a National Insurance number?
Can you explain the application process?
We need you to fill in all your details on our application page. Once you've done that one of our advisors will then review it and get in touch with you either by email or phone (you specify) to correct any mistakes or add any information that isn't included. Once everything is correct we will arrange an interview for you in your chosen city if it's required.
If my circumstances change do I need to get a new one?
You're National Insurance number stays the same even if you marry, change your name or move abroad.
I've lost my National Insurance number - how can I find out my number?
Simply submit your details on our online find your number page.
Who will require my National Insurance number?
The following may ask for your National Insurance number:
- Your employer
- Department for Work and Pensions
- HM Revenue & Customs
- Jobcenter Plus
- Pension, Disability and Carers Service
- Local council
I have applied but my National Insurance details still haven't arrived?
There can be delays depending on how busy the main office is. If you contact page and send us any relevant details such as your name and order code we can check the orders status.
My question isn't listed, what can I do?
Just get in touch on our contact page. We are open Monday to Friday from 9AM to 6PM. If you leave a message please include your phone number or email address and one of our team will get in touch.